As the Chinese adage says, stable counties could do a state in peace. That is to state rich counties can do the state stronger, and people richer. Since China has carried out its reform and opening-up policy, all counties in China have become more and more moral forces in reform and development, particularly in footings of administration service invention. Since the twelvemonth of 2005, Xintai People ‘s Government has started practising service-oriented authorities and electronic administration, and has established a particular system, called Overall Standardization System ( OSS ) , that additions enormous advantages and benefits.
Xintai, a municipal part in Eastern China, is located in cardinal Shandong state, and is closed to Mountain Tai and Confucian Temple, two celebrated sightseeing musca volitanss. The population of Xintai in 2008 is estimated to transcend 1.37 million and the metropolis covers an country of about 1946 square kilometres. In the 9th China economy-based county-level Top100 competition in 2009, Xintai was ranked as the 25th in China and one of the Top10 counties in Shandong state.
Overall Standardization System ( OSS ) is non merely a complex standardized system that covers the whole field of administrative services, but besides a flexible services system that can be improved continually and an organic system in which all elements linked with one another. It is designed based on the rule of “ put-people-first ” , and has combined the demands of administrative service and citizens ‘ demands together. It implements a authorities service with overall controlling, real-time recording and just-in-time supervising, and has established a system with four characters that are clarified duty, smooth execution, connected procedure, and uninterrupted betterment. It achieved the ends that “ each work has a process, each process is under control, each control has a regulation, and each criterion is under supervising. ” In short, OSS is a seamless, accessible, indiscriminating, and zero-distance system that covers all scope of administration services.
OSS consists of four sub-systems, which are service cardinal criterions, quality criterions, administrative criterions, and working criterions. In all, it contains 17 subsystems and 551 criterions.
WHY ESTABLISHED OSS?
There are three grounds for set uping OSS at Xintai People ‘s Government ( XPG ) . The first 1 is to derive county ‘s nucleus competency in planetary economic development. The 2nd is to heighten democracy in grass-roots degree of China. The 3rd ground is to intensify electronic administration invention, and to put a foundation rock for service-oriented authorities.
HOW OSS WAS ESTABLISHED?
There are five stairss to set up OSS for counties in China:
Measure one: Consolidating all authorities maps in the Review and Approval Center. XPG identified all blessing maps across different bureaus, and incorporate them into one office in each bureau foremost, and so centralized all these offices into the blessing services centre. In this manner, XPG guaranteed that all administrative and authorizing plans are in the right topographic point.
Measure two: Reducing the weight of administration blessing operations. XPG removed 144 administrative licensing plans, and 227 administrative bear downing plans. Harmonizing to the Torahs, the authorities besides reduced the blessing processing clip for 89 plans. The longest-saved-time is 45 yearss. Harmonizing to statistics, the processing clip for 40 plans has been constricted within 5 yearss, and has turned 29 plans to “ do-it-right-away ” service.
Measure three: Making “ One signifier for all demands ” and “ One fee for all minutess ” . XPG rearranged all license plans that are related to company constitution enrollment and turned all related application signifiers into one signifier, and consolidated all charges that are related to substructure building undertakings into one fee. In this manner, the work efficiency was enhanced in a really big graduated table.
Measure four: Pushing frontward “ standardized window ” in all facets. XPG set up a series of ordinances on blessing dealing, section & A ; personnel direction, supervising and public presentation direction, and back-service care. From the twelvemonth of 2005, it has implemented 20 services criterions and 26 rating points and adopted a dynamic direction. In brief, a “ standardised window ” made up of four facets: window-appearance standardisation, window-services standardisation, window-transaction standardisation, and window-management standardisation.
Measure five: Reengineering the concern procedure of administrative services. XPG reengineered all procedures of administrative services harmonizing to invention demands. It followed the process of “ current procedure clarification- procedure reengineering- new procedure corroborating ” to minimise the procedure and dealing clip, and to maximise efficiency. Following this procedure, XPG eliminated 98 unreasonable points in service procedures and 40 unreasonable application paperss.
WHAT PROBLEMS CAN RESOLVE?
Our Practice has proved that four jobs could be solved by OSS. First, it could pull off the issue of public presentation standardisation in administrative reappraisal and blessing service. Second, it can turn to the issue of intensifying the development of administrative service centres in China. Third, it addresses the comparative deficiency of consideration of citizens ‘ rights and benefits in administrative reappraisal and blessing procedure. Fourthly, it provides a new method to work out the basic job for e-governance pattern.
WHAT BENEFITS CAN OSS BRING?
Some benefits that Xintai metropolis and people has received from the OSS execution are as follows:
— Pushed forward authorities efficiency sweetening. 69.4 % blessing plans now can be processed within one twenty-four hours, the processing clip of 85 % plans was reduced to within three yearss. 96.5 % of instances were closed before the committed day of the month, and 100 % instances were closed within the committed clip.
— Furthered the development of Service-oriented authorities. Xintai metropolis built a well-known trade name, “ perfect services at authorities E-port ” , and reached superb accomplishments in footings of economic system competency in Shandong state. It has besides built an first-class investing environment and has immense potency in economic system development.
— Promoted the building of rule-of-law authorities. Every service plan has its criterions, such as legal foundation, working procedure, processing clip bound and needed paperss, and has been recorded by electronic web to do certain that all services are under legal control.
— Motivated the development of E-government. OSS turned authorities service to be all-covered, well-structured, and orderly programmed, and achieved the end of “ internal multifunctional web operation, and external one-stop service ” . With this system, it laid a strong foundation for the development of electronic administration.
WHAT INNOVATIONS HAS OSS BROUGHT?
There are three points of inventions OSS brought to us:
A ) It initiated a new criterions system harmonizing to the operational regulation of administrative services. OSS is a particular disposal system which is in line with China ‘s basic conditions, and fits the world of county authorities bureaus. In some facets, it remedies the deficits of ISO9000 quality enfranchisement system.
B ) It began a new full-process standardised theoretical account of service-oriented authorities. OSS brought the method of standardisation into authorities blessing service, made a radical alteration in electronic administration development, and pushed frontward the operational theoretical account of “ smaller authorities, and more services ” .
C ) It made a new service bringing mechanism with the mode of “ citizen engagement and answerability in whole procedure ” for the interest of citizens ‘ convenience. OSS built a scientific rating and feedback mechanism harmonizing to citizens ‘ new demands for authorities public presentation, and formed a feedback plan concatenation that included four parts: clarified, supervised, evaluated, and investigated answerability.