The problem and its background. Essay

Introduction
Fast nutrient industry has been in being for the past old ages. The turning popularity of the industry gave manner for many business communities to set up many subdivisions or ironss in different parts of the state. This leads to birth of fast nutrient ironss. by which Jollibee. McDonalds. KFC. Mang Inasal. Chowking. and WOK Express and Greenwich are few illustrations. Peoples prefer to travel into fast nutrient ironss non merely because of their nutrient penchant but because they serve their client in a speedy mode. Fast Food Industry is now germinating in the nutrient service industry. Promenades have been the topographic point for these because consumers are more of hanging out while eating than purchasing and traveling around the promenade. It has been fast turning in the industry because of low budget of capital and easy to pull off due to franchise offers from different sectors.

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Mang Inasal is literally translated as ‘Mister Barbecue’ . ‘Injap’ is Edgar’s moniker and is the combination of ‘Intsik’ ( Chinese ) and Nipponese. which is a nod to Edgar’s forbears. Mang Inasal has more than 306 mercantile establishments located in 36 metropoliss and states. Meals start from Php49 ( one stick poulet or porc with rice plus soup ) . Mang Inasal proprietor Edgar “Injap” Sia II makes it to ForbesMagazine’s Philippines’ 40 Richest Published: Jun 23. 2011 – 12:50pm ( SPOT. pH ) Thirty-four-year-old Edgar “Injap” Sia II of Mang Inasal celebrity is the youngest add-on to Forbes Asia Magazine’s “Philippines 40 Richest” list this twelvemonth. studies Forbes. com.

Jollibee Foods Corp. ( JFC ) . the country’s largest fast nutrient concatenation. has taken over control of Mang Inasal. a extremely successful Visayas-based eating house concatenation specialising in broiled poulet. in a trade deserving P3 billion.

In its revelation to the Philippine Stock Exchange on Oct. 18. JFC said it has submitted an unasked offer to get 70 per centum of Mang Inasal Philippines Inc. ( MIPI ) . which was unconditionally and irrevocably accepted by its parent company. Injap Investments Inc. MIPI remains a important minority holder with 30 per centum equity.

Mang Inasal. a homegrown concern. started as a individual proprietary in December 2003 by its laminitis. Edgar “Injap” Sia II. in Iloilo City. the first barbeque fast nutrient concatenation anchored by its flagship poulet inasal merchandise.

Perceivers say Jollibee’s buyout of commanding involvement in Mang Inasal was meant to extinguish a aggressive competition and keep its market laterality over the local fast nutrient industry.
On Oct. 12. Sia. president and CEO of Mang Inasal Philippines. Inc. . was presented the Small Business Entrepreneur award for 2010 by the Ernst & A ; Young Entrepreneur of the Year ( Philippines ) for best showing direction excellence in a concern with assets of less than P100 million.

In the undermentioned article. Entrepreneur of the Year Philippines 2010 chronicles how the immature probinsiyano enterpriser defied the odds and steered Mang Inasal to its phenomenal success.

Statement of the Problem
Specifically seeks replies the undermentioned inquiries:
1. What is the demographic profile of the respondents?
1. 1. Age
1. 2. Gender
1. 3. Civil Status
2. Which merchandise of Mang Inasal that clients like most?
2. 1. Paborito Meal
2. 2. Sulit Meal
2. 3. Merienda Meal
3. What are the grounds why people patronize Mang Inasal?
3. 1. Food
3. 2. Atmosphere
3. 3. Accessibilty
3. 4. Quality Service

4. What is the important difference on the perceptual experience of respondents why Mang Inasal became the successful fastfood eating house around Valenzuela
City? Hypothesis
There is no important difference on the perceptual experience of respondents why Mang Inasal became the successful fast nutrient eating house around Valenzuela City? Scope and Limitations of the survey
The survey focused on finding the success factors of Mang Inasal.

Significance of the Study
The consequence of the survey will be good to the undermentioned: Customers- usher in accomplishing of a coveted result or fulfilment of a demand through purchase. Entrepreneurs – this will assist them command their life. hereafter and fundss. No occupation layoff concern. Franchisee – this survey will assist them and the primary benefit is risk minimisation. Future Researcher – the proposed survey could be a usher for them for their research. It can assist them better their current surveies.

Chapter II
Review of Related Literature and Surveies
This chapter presents the related literatures and surveies which are related to the job and their surveies. Foreign Literature
Harmonizing to Mrs. Martinez Raves Wow! As if it wasn’t plenty that Mang Inasal is located in every street corner. now. even better. Mang Inasal delivers Pinoy Style BBQ! I was one of the few bloggers that was tasked by Yehey! to seek Mang Inasal’s bringing hotline. Since I am now a working miss. I picked my office as the bringing finish.

I called Mang Inasal’s bringing hotline figure 7331111 and within 30 proceedingss. particular pre-arranged orders arrived at my office reference. Minimal order for bringing is PhP220 inclusive of revenue enhancement.
Delivered right at my doorsill were: I ever like white meat. So. I chose this combination. The poulet chest portion came with rice wrapped in banana foliages. even for take out this was a nice touch as opposed to the coated paper negligee in some fast nutrient eating houses. Soy sauce. 3 whole calamansi and their forte oil came with this bundle. They forgot to supply serviettes though haha Both repasts didn’t come with drinks.

DH will eat any portion of the poulet so he didn’t complain about his battalion. The lone thing he complained about was the dry rice doing it difficult to masticate. He got the leg and thigh combination which as he describe. was reasonably large.

We both used our custodies in eating our poulet which was a spot mussy. Creaming your fingers as you dig in is the lone manner to travel. The poulet is tasty even without the sauce. This is better than Jollibee’s poulet barbeque. But Aristocrat’s chicken barbeque is the best. ( URL No. 1 ) Local Literature

Harmonizing to Roel Perito. one of the clients of Mang Inasal. the stamp grilled lily-livered barbeque is so juicy that it leaves fantastic mixtures of spirits in the oral cavity. The beef and milkfish ( “bangus” ) served here are genuinely resistless as its tartness can excite the nervousnesss. A myriad of spices such as lily-livered oil. chicken-soy sauce and acetum. to call a few. combines absolutely together to sate your cravings and impulses for a tasty repast. Mang Inasal serves merely the great tasting nutrients that every Filipinos will certainly bask and do them experience at place.

And how about the mastermind construct of holding limitless rice to a flavorful repast. good this makes eating at Mang Inasal genuinely interesting. basking and fulfilling. At Mang Inasal you can hold every bit many helpings of rice as you can without worrying about the excess cost. Hehehe. I normally eat three ( 3 ) to four ( 4 ) helpings of rice with my poulet barbeque. and belly laugh. I ever have a great feeling every clip I’m done with my eating fling. Mang Inasal doesn’t merely do your lingua feel happy and fantastic it besides fills your tummy really good. The monetary value of each order here excessively is non merely low-cost ; the monetary value can be considered as a bargain. excessively. If you feel like you can banquet on 3 or more helpings of rice… Go in front!

How about the bottomless Iced tea anyone? Once you are done with your eating frenzy why non seek the bottomless iced tea which is a perfect complement to chicken inasal. Once you are done eating you can besides hang around for a piece and have a conversation with your comrades about anything under the Sun while basking a really Philippine atmosphere. There is a haste of Mang Inasal lunacy taking form all over the state and why non the repasts served here
are alluring and full of spirits. Ah. can’t delay to hold another helping of poulet inasal. Company Overview

Mang Inasal Philippines. Inc. operates speedy service eating houses. It specializes in poulet inasal and assorted pinoy merchandises. The company bill of fare includes pinoy palamigs. pinoy and keso Burgers. beef sinigangs. and bangus sinigangs. The company was founded 2003 and is based in Iloilo City. the Philippines. It has extra offers n Luzon. Visayas. and Mindanao. As of November 22. 2010. Mang Inasal Philippines. Inc. operates as a subordinate of Jollibee Foods Corp. Corporate Reports

You can see if a company has been successful over clip before purchasing into it. You can besides acquire corporate studies depicting consumer demographics. Types of Businesses MANG INASAL – Philippine’s fastest turning barbecue fast nutrient concatenation. functioning poulet. porc barbecue and other Filipino favourites. was foremost established on December12. 2003 in Iloilo City.

Presently. there are 445 subdivisions countrywide and with over 10. 000 employees system broad. MANG INASAL is making its portion in relieving the unemployment load of the state. The presence of every MANG INASAL in a certain country provides non merely employment but besides opportunities to community members including providers of kalamansi. wood coal. banana leaves. veggies. bamboo sticks. and other ingredients. It besides indirectly gives income – bring forthing activities to many.

Apart from the usual nutrient presentations of transnational nutrient company imitator. Mang Inasal enterprises to adhere to elements that bear a distinctively Pinoy stamp-grilling with wood coal. rice wrapped in banana foliages. a marinade concocted out of local spices and herbs. bamboo sticks for skewers. and the atmosphere that encourages kinamot ( the ilonggo term in eating with the custodies ) whenever poulet inasal is served. All these evoke a haste of nostalgia for tradition. civilization. and most of all. Home.

Mang Inasal is proud to make its portion in relieving the unemployment load of the state. It is efficaciously stimulating economic activities in
communities where subdivisions are situated. Local providers of calamansi. wood coal. banana leaves. sorbeteros. veggies. fish. bamboo sticks. and other ingredients. every bit good as LGU’s. trisikad ( cycle rickshaw ) drivers. and a host of other endeavors are benefited by the presence of Mang Inasal in their country.

Mang Inasal has steadily grown since it offered franchising. Mang Inasal has subdivisions in Bacolod. Iloilo. Roxas. Metro Manila. Cebu. Davao. Kalibo. Tarlac. Boracay. Antique. Mindoro. Batangas. Pampanga. General Santos. Tuguegarao. Iligan. Bulacan. Cavite. Baguio. Laguna. Panabo. Cagayan De Oro. Lucena Surigao. Palawan. Agusan Del Sur. Malabon. Zamboanga Pagadian. Koronadal. Rizal. Pangasinan. Dipolog. La Union. Ozamiz. Kabankalan As of today. Mang Inasal has 423 subdivisions countrywide and numbering. In Mang Inasal. “Pinagsikapan calling dawdling mabilis. dawdling masarap. at dawdling abot-kaya” so that the Pinoy can truly state. “Kumbinsing! ” ( URL NO. 2 ) Local Surveies

“UNLIMITED RICE” as they say you may happen it everyplace. postings. and streamers. Nowadays Filipino’s are much wiser than before alternatively of traveling someplace they tend to travel to different eating houses that offer more than what they are anticipating like ; limitless rice. limitless drinks/tea. limitless lugaw ( tianggae at Robinson ) . Everything under the Sun so long as “UNLIMITED” that besides ( include other material like limitless texts/calls. Mang Inasal as what they called truly made a large impact in the nutrient industry because of the limitless rice and a large poulet that they serve together with hot soup. Mang Inasal shows the thing called LIFE because one time you dine with them you’re non merely acquiring more than what you’re anticipating but you’re acquiring much of your pot can keep. Who would state that they can non do it to the top. Practically wise. Money wise. Satisfaction wise. name it. I can state that Mang Inasal is one of the thing that we can be proud of there is no such thing like this. Foreign Studies

Harmonizing to Journalist Jonathan Daniel’s. Barbecue is the dish which binds together the gustatory sensation of both the people of the large house and the poorest residents of the back terminal of the bedraggled barn. Political and church barbeques were among the first illustrations of this phenomenon. Church
barbeques. where roasted hog supplemented the covered dishes prepared by the ladies of the fold. were a manifestation of the traditional church field day in many Southern communities. Church and political barbeques are still a critical tradition in many parts of the South.

Barbecue is a precious illustration of the cultural heritage of the South to most Southerners. but within the part. argument as to the nature of barbeque furies on. While barbecue-loving Southerners agree that the “Northern” definition of barbeque a cookout in the back garden is farcical. barbeque aficionados besides like to reason about what constitutes true Southern barbeque. State by province. and even town by town. no method is precisely likewise. The one non-debatable constituent of barbeque is porc. and the South is bounded by the parametric quantities of the “barbecue belt” ( Louisiana. Missouri. Tennessee. Alabama. Georgia. North Carolina. South Carolina ) . With apologies to the dedicated barbeque chefs of Owensboro and south-western Texas. Kentucky’s bastardly impression of mouton. and the beef and mesquite of Texas merely do non measure up as barbeque. and these parts will non be closely examined here. Vision

To be the preferable speedy service eating house of every pinoy everyplace!

Mission
To systematically supply our clients a great pinoy dining experience.

Input Process Output

Figure 1: Research Paradigm

Definition of Footings
Barbecue
To roast or boil on a stone or go arounding tongue over of before a beginning of heat ( as hot coals ) over an unfastened fire Customers
A individual who buys a merchandise or uses a service from a concern. Franchise
The right or licence granted to an person or group to market a company’s goods or services in a peculiar district Inasal
Is a term used both for a scope of barbecue techniques and the societal event of holding R go toing a barbeque.

Kinamot
The Ilongo term in eating with the custodies.
Sponsor
To travel to as a client. particularly on a regular footing.
Exceling
Greatly transcending others: of a really high grade.

Chapter III
RESEARCH METHODOLOGY
This chapter deals with the method that will be used in the survey which includes a treatment about the research design. the venue and population of the survey. the description of the respondents. the instrumentality. the informations assemblage processs and the tools needed to handle the informations that are indispensable in happening replies to the research job. Research Design

The survey sing the success factors of Mang Inasal or merchandise of Mang Inasal will use the descriptive method of research with the usage of questionnaire. Descriptive research describes and interprets what is. It is considered with conditions or relationships that exist. sentiments that are held. procedures that are traveling on. effects that are apparent or tendencies that are developing. Locale and Population of the Study

The survey was conducted in Mang Inasal located around Valenzuela City. A entire respondents of 30 five ( 35 ) was involved in the survey. Description of the Respondents
The respondents in the survey were the clients of Mang Inasal in Valenzuela City. Sampling Technique Used in the Survey
Convenience sampling was utilized in the survey by the research workers in choosing the respondents because this is the most appropriate technique in this survey wherein the respondents who are staff and clients are already identified and easy available.

Research Instrument
To garner the pertinent informations needed in the survey the research workers used a self-made questionnaire. The questionnaire is the primary instrument in garnering informations. The research workers framed the content of the instrument based from related literatures from books. diaries and web sites. Data Gathering Procedures

1. A missive of petition to carry on the survey prepared by the research workers and sought indorsement from the Dean of the CHIM. and this was forwarded to the Restaurant Manager of Mang Inasal around Valenzuela City. 2. Questionnaire was distributed to the sample respondents and after which the complete study questionnaires were retrieved. 3. The informations were tallied and was subjected statistical instrument. 4. Presentation. analysis and reading of informations through the usage of tabular arraies to show the information retrieved. 5. Summary of findings. decisions and recommendation. were formulated and presented. Statistical Treatment Used in the Survey

The survey used the undermentioned statistical intervention for appropriate analysis and reading of the informations collected.

Percentage
The per centum was used to analyse the information on the respondents’ demographic profile.

Where:
degree Fahrenheit
Percentage ( % ) = ——— X 100
Nitrogen

f = frequence
N = Number of respondents

Weighted Mean
It is used to measure the clients satisfaction offered by Mang Inasal.
Fx
Wx = ———-
Nitrogen

Where: Wx = Weighted mean
Fx= amount of the merchandises of the frequence
N = entire figure of respondents

Chapter IV

PRESENTATION. ANALYSIS AND INTERPRETATIONS OF DATA

This chapter presents. analyze and construe the information gathered.

Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

Table 2 shows the merchandise of Mang Inasal that clients like most of paborito repast. The respondents are Highly Satisfied on “Paa/Spicy” with the composite mean of 3. 91 which ranks 1st while Satisfied on the “Pork BBQ” with a composite mean of 3. 06 which ranks last. Most of the respondents are
Highly Satisfied on “Paa/Spicy” because though much is suspected. comparatively small is known about the wellness effects of peppery nutrients. In general. hot. spicy nutrients are stimulations. They stimulate the circulation and raise organic structure temperature. Table 2. 1

The merchandise of Mang Inasal that clients like in footings of Sulit Meal

Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

Table 2. 1 shows the merchandise of Mang Inasal that clients like most of sulit repast. The respondents are Satisfied on “Pork BBQ 2pcs” with the composite mean 3. 11 of which ranks 1st while Satisfied besides on the “SM 1 Paa” with a composite mean 2. 94 of which ranks last.

Most of the respondents are Satisfied on “Pork BBQ 2pcs” because it is low-cost and delightful.

Table 2. 2
The merchandise of Mang Inasal that clients like in footings of Merienda Meal

Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

Table 2. 1 shows the merchandise of Mang Inasal that clients like most of merienda repast. The respondents are Highly Satisfied on “Puto’t Dinuguan” with the composite mean 3. 29 of which ranks 1st while Satisfied besides on the “Pancit Bihon” with a composite mean 3. 03 of which ranks last.

Mang Inasal’s puto’t dinuguan has to be the most sulit dinuguan repast. Aside from the fact that it’s every tasty. it merely cost 49 Php. And comes with two pieces of puto. Dinuguan was rancid but non excessively much and it complements the sugariness of puto. Table 2. 3

The merchandise of Mang Inasal that clients like most:
Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

Table 2. 3 shows the sum-up of findings of which of the merchandise of Mang Inasal that clients like. Paborito repast which ranked 1st with the mean of 3. 38 has the extremely satisfied consequence. Merienda repast is ranked second with the mean of 3. 16 and the graded 3rd is the sulit repast with the mean of 3. 03. Most of the respondents are Highly Satisfied on “Paborito Meal” because Mang Inasal as what they called truly made a large impact in the nutrient industry because of the limitless rice and a large poulet that they serve together with hot soup and merely paborito repast offers limitless rice.

Table 3
Reasons of sponsoring Mang Inasal in footings of merchandises:

Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

In table 3 shows the ground patronizing of Mang Inasal merchandises. The respondents are Satisfied on the “quality” with the composite mean of 3. 23 which ranks 1st. while Satisfied on the “appearance” with the composite mean of 3. 09 which ranks 2nd and Satisfied on the “packaging” with the composite mean of 2. 97 which ranks last. All of the respondents were satisfied on their merchandises but bulk of the respondents are Satisfied on the quality.

Table 3. 1
Reasons of sponsoring Mang Inasal in footings of pricing:

Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

In table 3. 1 shows the ground of sponsoring Mang Inasal in footings of their pricing ; the respondents were Highly Satisfied in footings of their “list of price” ranked 1st with the composite mean of 3. 34 and Satisfied “promo
pricing” ranked 2nd with the composite mean of 3. 22. Majority of the respondents are Highly Satisfied on their list of monetary value. Table 3. 2

Reasons of sponsoring Mang Inasal in footings of quality service

Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

In table 3. 2 shows the ground of sponsoring Mang Inasal in footings of their Quality Service ; the respondents were Highly Satisfied in footings of “attitude” which ranked 1st with the composite mean of 3. 34. “uniform” ranked 2nd with the composite mean of 3. 23 and “service” ranked 3rd with the composite mean of 3. 08. Majority of the respondents are Highly Satisfied on their “attitude” . Table 3. 3

Reasons of sponsoring Mang Inasal in footings of handiness

Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

In table 3. 3 shows on the ground of sponsoring Mang Inasal in footings of their handiness ; the respondents were Highly Satisfied in footings of their “transportation” which ranked 1st with the composite mean of 3. 26 and Satisfied on “location” ranked 2nd with the composite mean of 3. 09. Majority of the respondents are Highly Satisfied on their transit in footings of handiness.

Table 3. 4
Reasons of sponsoring Mang Inasal in footings of atmosphere
Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

In table 3. 4 shows on the ground of sponsoring Mang Inasal in footings of their atmosphere ; the respondents were Satisfied that they “feel at home” which ranked 1st with the composite mean of 3. 06. “comfortable” ranked 2nd
with the composite mean of 3. 20 and “relaxing” ranked 3rd with the composite mean of 3. 03. All of the respodents were Satisfied on their atmosphere but bulk of the respondents were Satisfied that they feel at place.

Table 3. 5
Reasons of sponsoring Mang Inasal:

Legend: Highly Satisfied ( 3. 25-4. 00 ) . Satisfied ( 2. 50-3. 24 ) . Dissatisfied ( 1. 75-2. 49 ) . Highly Dissatisfied ( 1. 00-1. 74 )

Table shows the sum-up of findings of why do clients sponsor Mang Inasal with the totel expansive mean of 3. 17. The respondents are Highly Satisfied on their merchandise pricing which ranked 1st with the mean of 3. 28. and the remainder are Satified. ranked 2nd is the quality of service with the mean of 3. 22. ranked 3rd is the handiness with the mean of 3. 18. ranked 4th the merchandises with the mean of 3. 10 and last which is graded fifth is the atmosphere with the mean of 3. 09.

Most of the respondents patronized Mang Inasal were Highly Satisfied on their merchandise pricing because it is really low-cost.

Chapter V

SUMMARY. CONCLUSION AND RECOMMENDATION

SUMMARY OF FINDINGS. CONCLUSION FORMULATED BASE ON THE FINDINGS AND CONCLUSION BIBLIOGRAPHY

In carry oning study surveies and farther analysis of the information gathered. the survey shows that the Mang Inasal base on the Level of clients Satisfaction offers on above norm nutrient and service satisfaction. Base on the conducted survey the undermentioned observation were shown ascertained. Summary of Findingss

1. Demographic profile of the respondents Most of the respondents were on the bracket of 18-20 old ages old that means most of the clients were youth to immature professional. In the tabular array 2. male outnumbered females’ respondents. Since 19 female answered the study. while merely 16 male. The civil position of the respondents. There are 30 or 85. 71 % individual and 5 or 14. 29 % were married. 2. The respondents are Highly Satisfied on “Paa/Spicy” with the composite mean of 3. 91 which ranks 1st while Satisfied on the “Pork BBQ” with a composite mean of 3. 06 which ranks last.

3. The respondents are Satisfied on “Pork BBQ 2pcs” with the composite mean 3. 11 of which ranks 1st while Satisfied besides on the “SM 1 Paa” with a composite mean 2. 94 of which ranks last. 4. The respondents are Highly Satisfied on “Puto’t Dinuguan” with the composite mean 3. 29 of which ranks 1st while Satisfied besides on the “Pancit Bihon” with a composite mean 3. 03 of which ranks last. 5. Paborito repast which ranked 1st with the mean of 3. 38 has the extremely satisfied consequence.

Merienda repast is ranked second with the mean of 3. 16 and the graded 3rd is the sulit repast with the mean of 3. 03. 6. The respondents are Satisfied on the “quality” with the composite mean of 3. 23 which ranks 1st. while Satisfied on the “appearance” with the composite mean of 3. 09 which ranks 2nd and Satisfied on the “packaging” with the composite mean of 2. 97 which ranks last. 7. The respondents were Highly Satisfied in footings of their “list of price” ranked 1st with the composite mean of 3. 34 and Satisfied “promo pricing” ranked 2nd with the composite mean of 3. 22. 8. The respondents were Highly Satisfied in footings of “attitude” which ranked 1st with the composite mean of 3. 34. “uniform” ranked 2nd with the composite mean of 3. 23 and “service” ranked 3rd with the composite mean of 3. 08. 9.

The respondents were Highly Satisfied in footings of their “transportation” which ranked 1st with the composite mean of 3. 26 and Satisfied on “location” ranked 2nd with the composite mean of 3. 09. 10. The respondents were Satisfied that they “feel at home” which ranked 1st with the composite mean of 3. 06. “comfortable” ranked 2nd with the composite mean of 3. 20 and “relaxing” ranked 3rd with the composite mean of 3. 03. 11. The respondents are Highly Satisfied on their merchandise pricing which ranked 1st with the mean of 3. 28. and the remainder are Satified. ranked 2nd is the quality of service with the mean of 3. 22. ranked 3rd is the handiness with the mean of 3. 18. ranked 4th the merchandises with the mean of 3. 10 and last which is graded fifth is the atmosphere with the mean of 3. 09. Decision

Base on the findings of the undermentioned decision are drawn:

1. Majority of the respondents belong to 18-20 old ages of age. 2. Majority of the respondents were female.
3. Majority of the respondents were individual.
4. Majority of the respondents are Highly Satisfied on “Paa/Spicy” . 5. Majority of the respondents are Satisfied on “Pork BBQ 2pcs 6. Majority of the respondents are Highly Satisfied on “Puto’t Dinuguan” . 7. Majority of the respondents are Highly Satisfied on “Paborito Meal” . 8. All of the respondents were satisfied on their merchandises but bulk of the respondents are Satisfied on the quality. 9. Majority of the respondents are Highly Satisfied on their list of monetary value. 10. Majority of the respondents are Highly Satisfied on their transit in footings of handiness. 11. All of the respodents were Satisfied on their atmosphere but bulk of the respondents were Satisfied that they feel at place. 12. Majority of the respondents patronized Mang Inasal were Highly Satisfied on their merchandise pricing.

Recommendation

The consequence and observation of this survey. nevertheless should function as get downing point for other research workers who would desire to look into the other indexs of clients degree of satisfaction. This survey recommended the followers:

1. Constitutions ever try to run into or even exceed to their customer’s satisfaction. Keeping the clients satisfied with their merchandises and services is what assist them once more net income and be good repute to the market. There are a batch of ways for them to maintain their client satisfied. They do this through showing quality merchandises and great client service to the clients – salutations. heed. exhibiting customer-friendly relationship with them. or merely by demoing them respect thru the sort of service the staff offers. It is every bit simple as cognizing that “the client ever right” . 2. Continue researching for other indexs of client degree of satisfaction to assist restaurant in holding more clients.

Determine other ways to better quality of services offered by the eating house. And besides find other factors that can give implicative steps in bettering the eating houses nutrient and service offered. 3. Every constitution must prioritise client satisfaction. Exceed your customer’s outlooks. If you do. they’ll come back over and over. Give them what they want and a little more. Let them cognize you appreciate them.

Make good on all your errors. and don’t brand alibis. alternatively. apologise. Exceptional client service consequences in greater client keeping. which in bend consequences in higher profitableness. 5. To every constitution. client satisfaction is a precedence. Therefore. they are obliged to give their clients nil but the best merchandises and services. They need to be able to go to to the demands of the clients in order to wholly fulfill them. The clients as a key to the success of the constitutions. If the clients were non satisfied with what the constitution offered. Then they may non come once more. This will do finally to the loss of clients. therefore ruin of the concern.

Success Factors of Mang Inasal: An Appraisal

Questionnaire

DEMOGRAPHIC PROFILE

1. Age:

18 – 20 24 – 26 31 and above

21 – 23 27 – 30

2. Gender:

Female Male

3. Civil Status:

Single Married Separated

Rate the degree of your understanding sing the undermentioned statement refering to the ways that Mang Inasal. Please be guided by the fable below.

Which merchandise in Mang Inasal that clients like most?
Legend:
5 – Highly Satisfied
4 – Moderately Satisfied
3 – Satisfied
2 – Slightly Satisfied
1 – Dissatisfied

Promo Product
4
3
2
1
Paborito Value Meal
1. Paa/Spicy Paa

2. Pecho

3. Pork BBQ

4. Bangus Sisig

5. Pork Sisig

6. Bangus Inihaw

Sulit Value Meal
1. SM 1 Paa

2. Pork BBQ 2pcs

Merienda Value Meal
1. Pansit Bihon

2. Puto’t Dinuguan

What are the grounds why people patronize Mang Inasal?

Legend:

5 – Highly Satisfied
4 – Moderately Satisfied
3 – Satisfied
2 – Slightly Satisfied
1 – Dissatisfied

Merchandise
1. Appearance

2. Quality

3. Packaging

Pricing
4. List of monetary value

5. Promo pricing

Quality Service
6. Service

7. Uniform

8. Attitude

Handiness
9. Location

10. Transportation system

Atmosphere
11. Relaxing

12. Comfortable

13. Feel at Home

BIBLIOGRAPGHY
Internet
URL No. 1
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hypertext transfer protocol: //business. enquirer. net/money/columns/view/20101118-303995/Mang-Inasal-can-certainly-sustain-success

hypertext transfer protocol: //www. facebook. com/l. php? u=http % 3A % 2F % 2Fwww. oscarenterprises. f2s. com % 2Fbbq_history. hypertext markup language & A ; h=jAQEDGObb hypertext transfer protocol: //www. facebook. com/l. php? u=http % 3A % 2F % 2Fwww. brownielocks. com % 2Fbbq. hypertext markup language & A ; h=jAQEDGObb

hypertext transfer protocol: //www. facebook. com/l. php? u=http % 3A % 2F % 2Fbusiness. enquirer. net % 2Fmoney % 2Fcolumns % 2Fview % 2F20101118-303995 % 2FMang-Inasal-can-certainly-sustain-success & A ; h=jAQEDGObb

Cleofe R. Macalalag
Splash Comp. Ciudad Grande Vill. Bagbaguin. Caloocan City
Contact Nos. 09999582181 / 9836158
Electronic mail: [ electronic mail protected ]

Aims:
Aspire to fall in a reputed nutrients and cordial reception organisation as a Food Server to function it with best of my professional efficiency.

Educational Backround:

Third Our Lady of Fatima University
Brgy. Marulas. Valenzuela City
Bachelor of Science in Hotel and Restaurant Management
SY 2010-present

Seconday Caybiga High School
Pleasant View Subd. Bagbaguin Caloocan City
SY 2006-2010

Seminar Attended:

Gloria Jeans Coffee’s
“The barista Exposure”
Gloria Jeans Coffee-Galleria Branch
Robert robinsons Galleria
Pasig City

Skills:

Knowledge in Microsoft word
Knowledge in Basic Culinary
Knowledge in Bartending

Fictional character Mention:

Vilma T. Labenia
983-61-58

Macalalag Cleofe R.
Applicant

O B J E C T I V E

To obtain on-the-job-training to be able to see a undertaking that offers both a challenge and a good chance for growing. And to heighten my communication accomplishments which is applicable in my profession.

E D U C A T I O N A L B A C K G R O U N D

TERTIARY LEVEL OUR LADY OF FATIMA UNIVERSITY
MC Arthur Highway. Marulas. Valenzuela City
Course: Bachelor of Science in Hotel and Restaurant Management 2010- Present ( Graduating this October 2013 )

SECONDARY LEVELSAN JOSE HIGHSCHOOL
154 Tendido Street. Quezon City
2008

PRIMARY LEVELSAN JOSE ELEMENTARY SCHOOL
154 Tendido Street. Quezon City
2004

T R A I N I N G A N D S E M I N A R ’ S A T T E N D E D

February 1. 2013Practicum Orientation Seminar
AMS Auditorium. Our Lady of Fatima University

May 22 – 25. 2012Actual Shipboard Training
Practicum: On board M/V SuperFerry 20
( Manila-Cebu-Bohol-Cebu-Manila )

January 27. 2012Bar Exposure Seminar “Mixology Technologies”
T. G. I Fridays Ground Floor. Hotel Rembrandt
Tomas Morato Extension. Quezon City
September 25. 2011Fidelio Seminar
Manila Grand Opera Hotel and Casino
Rizal Avenue. corner Doroteo Jose Street. Sta. Cruz Manila March 9. 2011BARISTA BASICS “Coffee Sessions with the Academe”
Gloria Jean’s Coffees. Robinson’s Galleria Branch
Ortigas. Quezon City

S P E C I A Fifty S K I L L S A N D T A L E N T S

I am good in Food and Beverage Service. I am knowing in housekeeping accomplishments like bed devising. how to clean decently particularly in utilizing a chemical agents and cleaning equipments.

P E R S O N A L I N F O R M A T I O N

Birth Date: March 8. 1991Birth Topographic point: Chinese Hospital. Manila Age: 21Gender: Male
Height: 5’9” Weight:158. 4 pound
Citizenship: FilipinoReligion: Roman Catholic
Mother’s Name: Aurella Z. BautistaFather’s Name: Fermin B. Bautista

C H A R A C T E R R E F E R E N C E

Mr. JOMAR TOBIAS PAREL
SWEP Coordinator. International and Hotel Sector
College of Hospitality and Institutional Management
Our Lady of Fatima University. 443-38-43
Dr. IGNACIO C. CORDOVA. JR.
Dean. College of Hospitality and Institutional Management
Our Lady of Fatima University. 443-29-93

________________________
JHOAN CLEMEN Z. BAUTISTA

To be able to happen a company who needs a dynamic and hardworking single where I can use my cognition. Willing to seek new things and I am interested in bettering my efficiency on assigned undertakings. To be able to see a undertaking that offers both a challenge and a good chance for growing. And to heighten my communication accomplishments which is applicable in my profession.

TERTIARY LEVELOUR LADY OF FATIMA UNIVERSITY
MC Arthur Highway. Marulas. Valenzuela City
Course: Bachelor of Science in Hotel and Restaurant Management
Alumnus
SECONDARY LEVELDalandanan National Highschool
G. Lazaro St. Dalandanan. Valenzuela City
2009-2010
PRIMARY LEVELCaruhatan West Elementary School
General Luna Marulas. Valenzuela City
2005-2006

January 27. 2012Mixology Technologies
T. G. I. Fridays Ground Floor. Hotel Rembrandt
Tomas Morato Extension. Quezon City

January 15. 2011 Hotel Familiarization Seminar
Taal Vista Hotel
Tagaytay City

April 23- Aug. 7. 2013Makati Palace Hotel ( on occupation preparation )
Housekeeper
5011 P. Burgos cor. Caceres Street. Makati City
May 15-18. 2012Actual Shipboard Training
Oceanlink Institute
Onboard M/V Superferry 21

I am really familiar with Food and Beverage process like basic cocktails blending. table napkin folding. table skirting. order taking. and menu cognition. I am besides skilled at Baking and Cooking different sorts of nutrient from Local and International Cuisine like Asian and Western Cuisine. I am knowing with Housekeeping Procedure like in bed devising process and I am familiar with different chemical equipment’s used. I am besides well-oriented on making and forming events. I am besides good in managing clients/guest.

Birth Date: May 26. 1994
Birth Topographic point: Jose Fabella Hospital Sta. Cruz Manila
Age: 19
Sexual activity: Female
Height: 5’2

Mr. RODOLFO AGUILAR JR.
Executive Housekeeper at Makati Palace Hotel
899-03-44
Mr. JOMAR TOBIAS PAREL
SWEP Coordinator. International and Hotel Sector
443-38-43
Mr. Bryan Buena
Property Custodian at Makati Palace Hotel
09284463059

_________________________
Signature
MARCOS. JOANNA MARIE M.
345 Coloong II Valenzuela City
09435258531/09168656369
[ electronic mail protected ]

EDUCATIONAL BACKGROUND

Third Level Hotel and Restaurant Services2011 –Present
Our Lady of Fatima University

Secondary Level San Diego Parochial School2005 – 2009
Polo. Valenzuela City

Primary LevelColoong Elementary School1999 – 2005
Coloong Valenzuela City

Work Experience

Mexicali RestaurantGlorietta 2. Ayala Center Makati City

Training AND SEMINARS ATTENDED

The Barista Basic
August 27. 2011
Gloria Jean’s Coffee
Orientation Seminar on Professional Development and Properly Management System February 20. 2011
Manila Grand Opera Hotel
Mixology Techniques
February 03. 2012
TGI Friday’s
Folio Plus System Orientation Seminar
January 28. 2013
OLFU. AMS Auditorium
Practicum Orientation Seminar
February 03. 2013
OLFU. AMS Auditorium

SPECIAL SKILLS AND TALENTS
I am really familiar with Food and Beverage process like basic cocktails blending. table napkin folding. table skirting. order taking. and menu cognition. I am skilled at Baking and Cooking different sorts of nutrient from Local and International Cuisine like Asian and Western Cuisine.
Besides garnishing and adorning like fruits and veggies. I am knowing with Housekeeping Procedures and I am familiar with different chemical equipments used. I am besides well-oriented on making and forming events. I can besides run Front Office Procedure Using the Folio asset. PERSONAL DATA

Birth day of the month: December 12. 1992Citizenship: Filipino
Birthplace: Pasolo Valenzuela CityStatus: Single
Religion: Roman CatholicFather’s Name: Joselito A. Marcos Language Spoken: Filipino and EnglishMather’s Name: Marilou M. Marcos Height: 5’2Weight: 92 pound
Fictional character Mention
Mr. Jomar T. Parel. MBA
SWEP Coordinator. Our Lady of Fatima University
Contact no: 0915-985-0446
Ms. Melissa Cornejo
Supervisor. Mexicali Restaurant
Contact no: 09437009066

I hereby attest that the above information mentioned is true and right.

JOANNA MARIE MARTIN MARCOS

To be able to happen a company who needs a dynamic and hardworking single where I can use my cognition. Willing to seek new things and I am interested in bettering my efficiency on assigned undertakings.

TERTIARY LEVELOUR LADY OF FATIMA UNIVERSITY
MC Arthur Highway. Marulas. Valenzuela City
Course: Bachelor of Science in Hotel and Restaurant Management
2010- Graduating on October

SECONDARY LEVELLIBERATION INSTITUTE ( once LCS )
Solinog. Calamba Misamis Occidental
2009-2010

PRIMARY LEVELLIBERATION CHRISTIAN SCHOOL ( LCS )
Solinog. Calamba. Misamis Occidental
2005-2006

January 27. 2012Mixology Technologies
T. G. I. Fridays Ground Floor. Hotel Rembrandt
Tomas Morato Extension. Quezon City

September 25. 2011Fidelio Seminar
Manila Grand Opera Hotel and Casino
Rizal Avenue. corner Doroteo Jose Street. Sta. Cruz Manila

March 9. 2011Barista Basics “Coffee Sessions with the Academe”
Gloria Jean’s Coffees. Robinson’s Galleria Branch
Ortigas. Quezon City

January 15. 2011 Hotel Familiarization Seminar
Taal Vista Hotel
Tagaytay City

April 12- June 26. 2013Makati Palace Hotel ( on occupation preparation )
Housekeeper
5011 P. Burgos cor. Caceres Street. Makati City

May 2-24. 2012Highlands Prime Steakhouse ( on occupation preparation )
Kitchen Staff
Promenade of Asia. Pasay City

May 15-18. 2012Actual Shipboard Training
Oceanlink Institute
Onboard M/V Superferry 21

I am good in nutrient and drinks like table napkin folding and table services. I am besides basking cooking different dishes. I am besides good in housekeeping
services like bed devising. And I am besides basking bartending services like cocktail commixture and flairtending.

Birth Date: May 23. 1993
Birth Topographic point: Maria Clara Lying in. Sampaloc Manila
Age:20
Sexual activity: Female
Height:5’2

Mr. RODOLFO AGUILAR JR.
Executive Housekeeper at Makati Palace Hotel
899-03-44

Mr. JOMAR TOBIAS PAREL
SWEP Coordinator. International and Hotel Sector
443-38-43

Mr. Bryan Buena
Property Custodian at Makati Palace Hotel
09284463059
_________________________
KATHLYN MAY A. YADAO