A Case Study Context Of SSM Models Information Technology Essay

This study is focussed on the instance of “ Universities expand e-learning ” . In this instance, it is described that universities across Europe are be aftering to increase their usage of e-learning. As good, it includes treatment related to the demand and increasing tendency of e-learning and jobs related to doing it effectual. The instance indicates that universities have identified a turning demand for on-line classs in malice of the failure of the UK ‘s “ e-university ” ( Universities expand e-learning 2005 ) . Some of the authorities governments are non agree with the enlargement of e-learning after facing failure of e-university but some of them believes that authorities should non acquire frightened from puting in e-learning.

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The instance involves treatment about the importance of e-learning and designation of methods to do it successful. This instance will be exhaustively discussed in this instance analyze study along with the aid of SSM ( Soft System Methodology ) theoretical accounts like rich image, root definition ( s ) , CATWOE etc. Afterwards, the Media profusion theory is applied by exemplifying that how it might assist in developing an apprehension of the selected context. In the terminal, of the study it is explained that how Checkland ‘s 5Es might be used in measuring the instance context and any planned development.

Case Study Context utilizing SSM Models

The selected instance context can be efficaciously discussed with the aid of SSM theoretical accounts. Peter Checkland and his co-workers at Lancaster University in the 1970s developed Soft System Methodology ( Lester 2008 ) . SSM theoretical accounts are developed to determine intercessions for different disputing state of affairss experienced in respect to direction, administration and policy contexts, for which normally there are non any distinct problems or effortless solutions ( Checkland & A ; Holwell 1998 ) .

All jobs that are resolved through SSM theoretical accounts follow 7 phases and the selected instance context of “ Universities expand e-learning ” can besides be discussed with the aid of SSM methodological analysis by following these phases:

Phase 1: The job state of affairs: unstructured

The significance of this phase is to place the chief job state of affairs along with the considerations of possible solutions. At this phase job is defined by roll uping information about the individuals involved, their perceptual experiences about state of affairs, bing constructions and processes traveling on ( Ledington & A ; Ledington 1999 ) .

The selected instance job state of affairs is as follows:

Universities across Europe program to increase their usage of e-learning over the following two old ages. In this concern, it is planned to maintain e-learning as cardinal to their work but what are the factors or facets that will do it successful after the failures of e-universities. It is identified that there is a important addition in the usage of e-learning but the job state of affairs for universities is how good it is to be after the usage of e-learning and how to measure e-learning effectivity in Universities.

Phase 2: The Problem Situation Expressed

At this phase of SSM, the job state of affairs is expressed by roll uping and sorting information ( Ledington & A ; Ledington 1999 ) . Here some specific information is described about the job like its construction, and the factors that does non change so easy, processs or transmutations carried out within the discussed system or facet, issues related to job felt by members of administration ( Wilson 2001 ) . All this information about selected instance can be collected through several informal and formal attacks like work observation, interviews, workshops, treatments etc ( Vidgen, Harper & A ; Wood 1993 ) . The job of selected instance can be understood with the aid of rich image that is as follows:


Rival Universities

New Technology

University governments






Learning Satisfaction

Learning Performance

Figure 1: Rich Picture

The circle depicts the boundary of universities offering e-learning. Small circles are constituents of e-learning, while circles outside the boundary are external entities with which universities offering e-learning will interact. The thought bubbles exhibits the current thought of people related to universities about the acquisition public presentation and satisfaction.

Phase 3: Root Definitions of the Relevant System

E-learning is a turning construct and this is adopted by most of the universities all over the universe. This alteration in engineering and instruction requires acceptance of e-learning that can be done with the aid of choosing an appropriate medium for stand foring instructional stuff.

A root definition for this e-learning university in respect to allow medium is as follows:

An e-learning university, in response to increasing usage of cyberspace and developing engineerings, and a demand for specific medium to stand for instructional stuffs and important addition in scholars public presentation and degree of satisfaction along with the success of authorities attempts. The CATWOE analysis of this root definition is as follows:

Degree centigrades: Learners, the authorities

A: Instructional Multimedia Designers

Thymine: The fittingness of the media and instructional content and development of effectual e-learning.

Tungstens: E-learning can emerge from careful choice of medium with a position to offering instructional stuff.

Oxygen: University top direction

Tocopherol: University cost and clip related constrains

World position of this transmutation enforces e-learning through effectual design of direction stuff.

Phase 4: Conceptual Models

From the above discussed root definition, the conceptual theoretical account developed is as follows:

Appreciate altering environment of instruction 3

Appreciate demand of effectual design and development of direction multimedia 5

Appreciate ongoing larning public presentation of instructions multimedia 1

Record fittingness of selected multimedia 2

Appreciate e-learning environment 4

Assign multimedia direction interior decorators with a undertaking to choose appropriate multimedia 6

Update instructional multimedia design and effectivity 8

Define standards for cost effectual instructional multimedia design and development

Take control action

Monitor 1-11

Take control action 10

Monitor 1-8 9

Record instructional multimedia design effectivity 7

Define standards for fittingness and effectivity 11

Figure 2: Design of instructional multimedia in e-learning

This theoretical account includes an operational theoretical account that is monitored at two different degrees. The nucleus activity of this system is 6th undertaking that is delegating multimedia direction interior decorators with a undertaking to choose appropriate multimedia for e-learning. The completion of this undertaking depends on several undertakings expressed in undertakings 1-5. All these undertakings and their apprehension conveying an end product related to the usage of e-learning and design and development of direction multimedia. This theoretical account is monitored at two degrees and steps used to supervise are fitness and effectivity. The 2nd phase of monitoring is managed by direction.

Phase 5: Comparison

In this phase the above built theoretical account is compared with world so that concluding options can be identified to do e-learning successful throughout all European universities ( Kinloch, Francis, Francis & A ; Taylor 2009 ) . The comparing among theoretical account and bing worlds can be done in the undermentioned mode:

Activity in Model






Accumulate information related to effectual instructional multimedia

Not officially


Significant exercising for roll uping information related to direction multimedia

Determine nature of action needed for e-learning


Universities treatments chiefly formal-informal

Universities top direction and authorities governments

Good in general

Regular meetings to place methods to do e-learning successful

Decide range and deepness of instructional multimedia in e-learning



Adopt specific steps and techniques to make up one’s mind range and deepness

Instructional Multimedia in E-learning Comparison with Reality

Phase 6 and 7: Implementing Feasible and Desirable Changes

At this phase the executable and desirable alterations are implemented ( Huaxia 2010 ) that in respect to selected instance is as follows:

Keeping an appropriate and effectual instructional multimedia in e-learning.

Effective considerations of instructional multimedia design and development.

Analyzing ongoing tendencies of different universities of universe that have successfully adopted e-learning.

Significance of Media Richness Theory in Developing an Understanding

With present computing machine developments and Internet engineerings e-learning has evolved as a important acquisition method. The construct of e-learning is capable to incorporate diverse media like text, image, sound, life and picture that in bend aid in making a multimedia instructional stuff, promoting the reading involvements and disposition of the bookman ( Sun & A ; Cheng 2005 ) . With a significant addition in the usage of e-learning, most of the universities across Europe are besides be aftering to spread out e-learning.

Although, the instance besides depicts a job related to spread outing e-learning that need to be resolved and can be done efficaciously if some appropriate theory is adopted like media-richness theory ( Universities expand e-learning 2005 ) .

The universities are frightened to spread out e-learning as they have already confronted failure in e-universities. The governments are worried as the design of multimedia is dearly-won and every bit good as it does non hold any significant effects on promoting a pupil public presentation. The top direction of universities believe that although, e-learning along with multimedia instructional stuff is appealing but is non capable to help scholars in apprehension ( Sun & A ; Cheng 2005 ) . Some of the top authorities functionaries besides believe that if e-learning have unneeded constituents in instructional stuff that may besides deviate pupils and in world lessening larning public presentation.

The success of e-learning depends upon the development of cost-efficient multimedia instructional stuff that is rather hard. The job discussed in the selected instance can besides be understood efficaciously with the aid of theories used in IS, like Media profusion theory ( Universities expand e-learning 2005 ) . With the aid of this theory a important apprehension can be developed in the context of instance. With the aid of the media profusion theory, a research theoretical account can be developed on the footing of some specific hypotheses that will help the universities in analysing the consequence of suitableness of instructional content and media on larning public presentation and satisfaction ( Checkland & A ; Holwell 1998 ) .

In conformity to the theory, it can be said doing usage of high profusion multimedia stuffs with high uncertainness and equivocality has optimistic consequence on both the pupils larning attainment and learning satisfaction ( Checkland & A ; Holwell 1998 ) . On the other manus, it is besides said that it can be uneffective to utilize high profusion media to promote learning public presentation that can be clearly described in standard text ( Dadashzadeh, Saber & A ; Saber 2002 ) .

The media profusion theory will ease universities governments in placing the existent benefits of e-learning with the usage of appropriate multimedia that in bend will assist in doing e-learning successful throughout Europe universities ( Sun & A ; Cheng 2005 ) . Appropriate steps and fittingness is indispensable to do an effectual usage of e-learning that can be done significantly by using the theory of media profusion.

In the context of selected instance, the media profusion can be understood as the channel for the airing of information. Channels of different sizes have different airing capacities and every bit good as are developed with different characteristics and costs ( Checkland & A ; Holwell 1998 ) . For that ground, it is imperative to choose a right channel of communicating so that an effectual bringing system can be developed. In respect to the e-learning and direction, the preciseness of word picture for instructional stuff has the direct feelings on pupils ‘ understanding process ( Kock 2010 ) .

The theory besides depicts that the medium used by universities for picturing instructional stuff has its ain specific cost and broadcast capacity for information so it need to be chosen carefully ( Sun & A ; Cheng 2005 ) . If appropriate medium is used to present instructional stuff the e-learning can go successful throughout all universities. On the contrary, if an inappropriate media is selected, it will be disadvantageous from the point of position of larning public presentation and cost ( Daft, Lengel & A ; Trevino 2004 ) .

An inappropriate media may direct universities toward wasteful investings and can convey a lessening in larning public presentations and satisfaction. This could besides be understood with an illustration, that excessively much unneeded multimedia elements in e-learning or instructional stuff will deviate a pupil ‘s attending and will non hold any significant positive consequence on acquisition ( Dadashzadeh, Saber & A ; Saber 2002 ) . So, it is critical to choose an appropriate media to present e-learning.

By using the media profusion theory, the apprehension of instance context becomes really easy every bit good as it besides assists in showing an appropriate solution of the discussed job ( Bauer 2010 ) . With the aid of this theory, the universities across Europe can choose an appropriate media to teach scholars that in bend will significantly assist them to increase pupils larning public presentation every bit good as larning satisfaction.

Checkland ‘s 5E for Measuring Case Context

In add-on to above discussed standards, the selected instance can besides be discussed with the aid of another standard known as Checkland ‘s 5E. It can be implemented to state of affairss that are under probe and every bit good as to the activities or actions that are suggested for betterment and promotion ( Fuchs 2004 ) . In respect to selected instance the construct of e-learning is under probe among different universities of Europe. Almost all states universities are spread outing e-learning so, it has become indispensable for authorities to measure that how e-learning can go successful ( Vidgen, Harper & A ; Wood 1993 ) .

Checkland ‘s 5E nowadayss a standard to measure the success of e-learning throughout European universities that are as follows:

Efficacy: On the footing of this standard, it can be evaluated that does the e-learning will work or non in universities if expanded. As good, it will besides help in measuring that does it will convey the benefits of engineering or information system in the field of instruction. In this manner, it can be said that here, efficaciousness of e-learning can be judged by placing its effects and results on state instruction system and pupils public presentation and satisfaction.

Efficiency: Here, efficiency of proposed alteration or state of affairs is judged like e-learning acceptance can be judged on the footing of resources it will utilize. The e-learning will affect high cost due to the usage of different advanced systems and multimedia but its consequences will be rather important in footings of increased pupils ‘ public presentation that depicts that e-learning acceptance is rather effectual.

Elegance: It refers to the elegance of consequences that in selected context will be rather delighting as nowadays universities with advanced acquisition are preferred by pupils ( Fuchs 2004 ) . If European universities will besides spread out e-learning, they will besides go able to better state larning environment.

Effectiveness: The enlargement of e-learning will help universities in going effectual in long run as in future the universities with e-learning will be able to keep their place. The traditional acquisition forms are altering and in this environment it is really much beneficial to follow e-learning thorough instructional multimedia.

Ethicality: The acceptance of e-learning is besides ethical as it is going good harmonizing to pupils position. Almost all people think that instead supplying instruction through theoretical agencies it is good to supply it with advanced agencies so that pupils can besides go able to utilize advanced engineerings throughout their educational calling ( Shi & A ; Wang 2009 ) .

With the aid of this rating of selected instance through Checkland ‘s 5E, it can be said that it is rather effectual to spread out e-learning as it will help universities in increasing the pupils ‘ public presentation and satisfaction ( Checkland 1995 ) . The rating exhibits that the usage of e-learning in present competitory epoch is rather effectual to develop pupils that are able to do usage of advanced engineerings and cyberspace. Previously pupils were non able to utilize internet but now as they will be larning through cyberspace they will besides go to larn several other things and the practicableness of these advanced systems and computing machine applications.

The standards of 5E presented by Checkland are good for measuring the effectivity of any proposed development like spread outing e-learning in universities ( Vidgen, Harper & A ; Wood 1993 ) . Expansion of e-learning evaluated on the footing of 5E present university governments and authorities functionaries with consequences that they can utilize for their hereafter activities and programs related to e-learning enlargement. By analysing the job discussed in this instance, it can be said that universities should decidedly spread out e-learning as it will hold effectual hereafter consequences for universities throughout Europe.