The Operating System Platforms Information Technology Essay

Mentioning to your petition of 1st April 2010, we hereby affiliated our study analysing the possible betterment to the IT system and the acceptance of Cloud Computing in your honored organisation.

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The study provides a elaborate analysis of the information systems and the construct of cloud computer science. The undermentioned facets were analyzed:

Strategic function of IT in RS.

The Issues and Challenges with the current apparatus.

Cloud computer science advantages and disadvantages in relation to RS.

We have investigated the above strategic facets and derived our decisions and recommendations.

The Conclusions to the affair are drawn with respects to assist your organisation achieve greater competitory advantage. We hope that with the recommendations, you can drive the organisation frontward and heighten RS trade name equity in your industry.

We thank your organisation for supplying us with the opportunity to work on this survey. We look frontward to your questions if any and we will be glad to discourse it with you on our following meeting.

Yours unfeignedly,

Grass Cutters Sdn Bhd

Executive Summary

Table of Contentss

Introduction

This study is commissioned by the petition of Royal Selangor ( RS ) for the intent of analysing bing IT substructure and pull out recommendations for RS to follow to overcast calculating engineering. The current IT substructure that operates RS ‘s concern procedures are analyzed. Data for the analysis are collected through interviews with RS direction representatives and is recorded through questionnaires. Based on these informations and comparing with available cloud calculating solutions, recommendation on the acceptance of cloud calculating are derived for RS ‘s considerations.

Background

Royal Selangor ‘s nucleus concern is retailing pewter artefacts and jewelries. RS is a private owned company fabrication and retailing all right quality pewter artifacts merchandises worldwide and is now the largest pewter artefacts manufacturer in the universe. Founded in 1885 and based in Kuala Lumpur, Malaysia, RS has expanded springs and bounds to international acknowledgment and has won several esteemed awards. The company late celebrated its 125 old ages anniversary. The home page URL of the Royal Selangor is http: //www.royalselangor.com

RS presently operates 3 trade names under the company. RS on its ain trades and retails the pewter artefacts, Selberan which retails all right jewelry and Comyns, a trade name that has 350 old ages old bequest in silverworkers. ( Bernama 2011 )

RS ‘s merchandises are marketed through 3 channels as follows ;

RS owned flagship shops which are located at outstanding shopping territories around the universe, including London, Tokyo, Melbourne and Toronto.

Distribution web to reputable retail merchants around the universe.

Online store that serves both distributers and clients.

The major portion of RS ‘s success is through the on-line retailing. RS are the innovator in puting up its concern for online shopping. It has enabled RS to distribute its concern internationally to distributers and besides straight to stop users. RS was awarded the CIO award in 2001 which recognizes the mastermind is IT execution and scheme ( International 2001 ) . The online store has besides provided RS channel to pass on with the client and improves its services. RS has besides established worldwide offices with warehousing installations in major markets such as Australia, Japan, Hong Kong, China, Singapore, Britain and North America.

Corporate Structure

RS is a household tally concern since it was foremost founded in 1885. Through 4 coevalss, the concern has been passed on to wining household members. RS organisation construction for the fabrication concern is as per Attachment A. The Managing Director is supported by two General Managers, managing and overlooking the full operations from natural stuffs, production, research and development, selling, e-commerce up to distribution and international maketing. Each subdivision operates on its IT system for describing and thorough trailing of the natural stuffs up to storage and distribution. Further item analysis of the IT system of RS are captured in Part 2.

RS ‘s Company Policy states the aspiration of the company to keep its position among the precursors of the industry and to endeavor for excellence by being in front of competition. In align with this policy, RS has adapted good with new IT systems to farther improves its services to the clients. This is proven when RS opened its on-line shop 10 old ages ago in 1996 while many industry participants are still disbelieving about on-line shop. ( Yee 2007 )

RS has structured its operations to run on a systematic IT substructure. Business procedures of the group includes the followers ;

Financial section

Human resource direction

Manufacturing

Distribution

Selling

Warehousing

Customer relation direction.

In portion 2, the IT substructure and concern procedures will be analyzed farther.

IT Infrasturcture

With over 1000 different merchandises to be manufactured and distributed across local subdivisions in Malaysia and besides to 20 other states straight, RS requires a system that could supply up-to-date and accurate information to the people involved. RS had embarked on assorted marketing schemes to spread out the administration and in the twelvemonth 1996, ventured into the e-commerce with RS online store and website publicity and advertisement. ( RS website, 2010 ) The subsequent concern schemes, selling, e-commerce system and web development have since been developed in-house to the specific demands of the administration and RS desiring more control in its development and deployment. ( Choong, 2011 )

Critical concern procedures particularly for fabrication and the retailing are being integrated and streamlined for speedier processing and better public presentation for the administration. For the fabrication section, integrating and real-time updating of information for natural stuffs, work-in-progress and concluding goods are critical for the administration to be leaner. Enterprise applications have the capableness to supply accurate purchasing tendencies of clients and the information gathered have translate into a better stock list direction for the administration and besides to the clients.

As for the design squad, IT is needed to rush up the design period and can assist to transform new thoughts into great merchandises. Design information can be used for speedy and clear coevals of fabricating ready drawings and used for practical prototyping. All this can offer distinguishable advantage to RS over their rivals such as new merchandises were created in pewter with an extra alive storybook. ( Choong, 2011 )

Retailing staff will profit from the information on clients and besides stock list to better function the client. Fast response and besides bringing programming can assist the retail staff to shut gross revenues trade quicker. Besides that, on-line selling tools such as societal networking are used to advance merchandises actively. For RS, the strategic function of IT is really clear and it is for making a competitory advantage over their rivals. ( The Star, 2010 )

a ) Computer Hardware Platforms

For the everyday undertakings, desktop computing machines and laptops from Dell and HP running on Intel or AMD processors are provided. For the design squad, Apple IMac is used as it is more suitable for the modeling and designing intents. The mainframes are located in-house and consist of HP and Dell waiters. These are dedicated for the critical applications such as the endeavor resource planning system ( ERP ) , Storage Area Network, private automatic subdivision exchange ( PABX ) and the web systems between the offices and besides the online store. Tellers at the several subdivisions are using Point of Gross saless ( POS ) Terminals connected to the chief waiters for day-to-day dealing processing.

B ) Operating System Platforms

For the general desktop computer science or client degree, RS is utilizing Windows based operating system to pull off the resources and activities of the computing machines. The Apple computing machines are supported with IMac OS X system. For the waiters, RS is utilizing Samba / Linux Server OS systems which are unfastened sourced and it is easy adaptable to different waiters and package. Centralised updates and spots are provided in-house by RS IT staff.

degree Celsius ) Enterprise Software Application

RS is presently utilizing the Baan ERP system and it was deployed in the twelvemonth 1999. The system is used chiefly in fabrication, finance, human resource and repositing. The Baan Client is running on the Windows based operating system. The choice of Baan was based on the capableness of the fabrication faculty of the Baan ERP system.

vitamin D ) Networking / Telecommunication

RS requires a dependable web and telecommunications setup because of the planetary presence and extended distribution channels to more than 20 states such as Singapore, Japan, Hong Kong, China, Australia, United Kingdom, Canada and United States of America. Locally, there are about 21 mercantile establishments countrywide. They are utilizing Uni-fi fiber optics broadband services provided by Telekom Malaysia. This is for the standard activities such as cyberspace and correspondences and the web is managed via Transmission Control Protocol / Internet Protocol ( TCP/IP ) suite.

As for the dedicated chartered line, it is connected to the offices and subdivisions via the Cisco Networks. Cisco Core Switch provides the full administration connectivity for their Enterprise Data Routing and with the exchanging capableness of the Intelligent Bandwidth helps to guarantee optimal handiness to their office and subdivisions worldwide. Inter-office communicating is utilizing Lotus Notes as the incorporate desktop client option for accessing e-mail and calendaring.

The chief office is using PABX phone system which is able to back up an endeavor broad phone and facsimile machines where as the subdivisions are connected via standard public switched telephone webs.

vitamin E ) Data direction and Storage

The Data direction and storage for RS is rather big as it is to guarantee that all merchandise designs are archived and kept for future mention. The other demand of the administration is to supply a shared booklet running on the waiter as the depositary of the new merchandise designs in usage by the administration. The major use of a 20 tetrabyte infinite is for the designs of the merchandises and the handiness of the information by assorted sections. Baan ERP application and database use histories for about 200 gigabyte infinite and the Lotus Notes application takes up approximately 150 gigabyte infinite.

The physical hardware for the storage comes from assorted original equipment maker ( OEM ) beginnings and the chief provider is Dell. The hardware constituents are Dell / EMC CX3 which is using Small Computer System Interface ( SCSI ) /Fibre difficult disc for cardinal production system.

degree Fahrenheit ) Internet Platforms

The cardinal cyberspace sites for RS are the on-line shop/e-commerce and the visitant centre home page. The other sites under the group are Comyns and Selberan which is besides under the support of RS IT section. The web site was built with clients in head – it is to be used as a bipartisan communicating channel for clients, every bit good as a one-to-one selling and fulfilment tool. The web hosting of these sites has been outsourced to CSC to guarantee service handiness and web latency. These webhosting waiters are running on the latest loop of Microsoft IIS Servers. The web site are maintained with Linux / Apache / MySQL / Perl/PHP/Python bundle as it is open-source and it is easy adaptable to accommodate RS applications.

g ) Consultants and System Integrators

Most of the system integrating work is done in house leverage on the cognition available.

Presently, RS is acquiring external adviser support for the Baan ERP systems when required. The e-commerce system ab initio was out sourced but due to the specific demands of the administration, it is now to the full developed and maintained in house. Others system planimeters or advisers are being appointed when necessary.

Issues that were identified are as follows: –

To guarantee interoperability between each systems. RS have fundamentally two systems to guarantee its interoperability which are the CRM and the ERP applications. As for the other platforms such as waiters and informations centre, the package used are unfastened beginning whereby customisation would be easier.

Ensure changeless communicating and connexion between shared information worldwide. The demand to entree to informations and stock list in real-time and reliably.

Keep a well integrated and smooth supply concatenation particularly for the online store. It needs to be updated invariably and best patterns are to be employed and cascade down to the operation degrees. Execution will be a major faltering block due to the fabrication processes being labour intensifier.

Care of package and hardware systems 24/7. For storage, the challenge is pull offing the information and pull offing the systems that house the information. Software tools that path and manage storage resources expeditiously are in high demand for these grounds.

IT staff keeping proved to be hard. Internally, the IT section is back uping on hardware trouble-shooting whereas the service or trouble-shooting support will be provided by the external squad of advisers.

The current staff accomplishment is sufficient to keep and run the system efficaciously. However, the staff instruction at the operator degree is still missing. Changeless preparation and retraining is required.

Cost decrease is actively pursued whenever there is opportunity as budget is ever constrained. Since informations storage continues to turn at 40 % to 60 % per twelvemonth, the challenge is amplified to seek to acquire the most from any new storage purchase.

Challenges that are invariably faced by RS are listed below and a few are being actively pursued by RS.

To keep operation excellence in the whole value concatenation – design, industry, distribution and retailing non merely locally but besides worldwide. Leaner production and shorter processing clip and bringing agendas are cardinal focus country for uninterrupted betterments. ( RS website, 2001 )

To introduce and re-invent the “ wheel ” for the retailing and selling of the merchandises by utilizing IT. Constantly RS need to happen ways to market their merchandises as the current selling channel in local and abroad retail stores, online store, corporate clients and the visitant centre / salesroom is non equal. Presently each rival in pewterware has their really ain web site and they are advancing their merchandises on line, retails stores and besides at their chief salesroom. ( Tumasek website, 2011 ) RS have to look at the industry of premium giftware as well which would see a worldwide market. Search Engine Optimisation plans, partnership with hunt engines and partnerships with other web sites are countries to concentrate more in order to perforate further into the international market. ( Shankar, 2003 )

To retain clients and to pull new clients are of import. Major rivals such as Tumasek, Oriental Pewter, Mariwasa and Pewter Arts are invariably disputing RS. New designs and faster production and roll-out of merchandises would guarantee a greater market portion. Supplying better and more personal touch to client service will profit in the long tally as clients would hold greater perceptual experience of the merchandise non merely in footings of quality but besides the service that comes with it. ( Shankar, 2003 )

To invariably reexamine the concern schemes and if necessary ascent or accommodate the current system based on the specific demands of the administration. The concluding call is that any new merchandise or system purchased should travel towards lower costs, better procedures and common direction. ( The Star, 2007 ) Schemes such as utilizing

Open beginning plays an of import function with the waiters in RS. ( Choong, 2011 ) Most of the substructure waiters are on Linux which gives flexibleness in turn overing out new waiters every bit good as retroflexing our disposal. RS uses a batch of the practical machine ware so it is now easier to deploy new trial and production waiters on demand without holding to subject capital outgo and committee new machines. Changeless updating of information and besides accomplishments related to open beginning would be critical for RS.

Cloud Computing

Cloud computer science obtained its name from the metaphor for cyberspace which represents an country on the web that resides outside ( cloud ) but is required to do the web complete. The control of the cloud is an external party ‘s concern which is hosted and maintained by other parties and does non necessitate the intervention of the internal parties. ( Velte et al. 2010 )

Analyzing the Cloud computer science, it is fundamentally a theoretical account for enabling convenient, on-demand web entree to a shared pool of configurable calculating resources. These resources include webs, waiters, storage, applications, and services that can be provided to the clients to help its day-to-day operations. As explained in NIST papers, Cloud calculating consists of five indispensable features, three service theoretical accounts, and four deployment theoretical accounts. ( Mell & A ; Grance January 2011 )

Essential Features

On-demand self-service. Servicess are available to the client at all times and without any demand for intercession by the service supplier.

Broad web entree. The system are web based and can be assessed from any cyberspace enabled device such as through nomadic devices, thin or thick client platforms.

Resource pooling. The supplier of the cloud computer science services uses physical or practical resources to function multiple clients with different demands. The client by and large has no control or cognition over the exact location of the provided resources.

Rapid snap. Customers can scale up or scale down harmonizing to their ain demands. Extra services can be purchased at any clip.

Measured service. Customers accessing the system are easy tracked and controlled by agencies of storage, processing, bandwidth, and active user histories.

Service Models

Cloud Software as a Service ( SaaS ) . The supplier offers an application that the client can be accessed by different client platforms such as a normal client computing machine. The package is web based and does non shack in the clients computing machines. The devices merely need to interface via a thin client interface such as the Web browser. The consumer does non necessitate to physically put in the package.

Cloud Platform as a Service ( PaaS ) . The capableness provided to the client to develop applications utilizing the scheduling linguistic communications and tools provided by the supplier. The client will merely hold control of the application developed utilizing the platform provided.

Cloud Infrastructure as a Service ( IaaS ) . The supplier merely provides the substructure to the client. The client controls its ain package and applications but has no control over the cloud substructure.

Deployment Models

Private cloud. The cloud services are provided to merely one organisation.

Community cloud. The cloud services are shared by few organisations

Public cloud. The cloud services is made available to the general populace or a big industry group and is owned by an organisation merchandising cloud services.

Hybrid cloud. The mixture of two or more cloud deployment theoretical accounts which runs on a criterion or properness engineering.

To sum up the definition of cloud computer science, it is where package, platform or substructure services that are made available to the clients at all times. The clients have relieved itself from the concerns of operating and keeping the physical facets of the system and enable them to concentrate on its nucleus competences.

Before researching the acceptance of Royal Selangor with cloud computer science, the advantages and disadvantages of cloud computer science will be explored in following chapters below to analyze farther the cardinal positives that will assist the company.

Advantages of Cloud Computing

Fiscal Benefits

Cloud calculating provides new solutions for all sizes of concerns and industries. When modern concerns looks for ways to cut operating cost without losing much productiveness, cloud calculating serves to be a cardinal portion to help the concern to accomplish the mark.

By bettering server use and diminishing the figure of waiters, important cost decreases can be seen and to boot, future capital outgo can be controlled. Normally waiters are designed to hold redundancy every bit good as spares for future enlargements. This translates to capital outgos spent for installations that are non utilised. Cloud calculating provides enables the client to merely pay the sum of uses utilized which translates to be decreases.

Besides, there ‘s a decrease in physical waiter depreciation cost. As pointed out above, less waiters maintained by the company means less depreciation costs. In add-on, it besides straight reflects to energy ingestion and installations cost. Reduced waiters require less energy to run and smaller installations.

When a true comparing is done, utilizing a to the full costed theoretical account, the determination weighs more favourably towards cloud calculating. And when the other advantages are taken into history so cloud calculating can truly stack up as a feasible option. ( Kynetic )

( Babcock & A ; Books24x7 2010 )

Technological benefits

Cloud computer science has the ability for the system to spread out and contract automatically based on the demand of the client. For package, new users can be assigned to the system and get down utilizing about instantly without much complications. The resource platforms such as storage, webs and waiters are available on-demand and once more do non necessitate much intercession or attempt by the client to fix the system. More significantly is the redundancy and back-up system available to the client, guaranting that the informations are safe and protected.

Operational benefits

In footings of operations benefits, this relates more to outsourcing the IT system and deputing the hazard direction. Service suppliers have to guarantee that the system is available at any clip and redundancy provided. Access to the system is besides improved as it can be accessed from anyplace through an cyberspace enabled device. This improved operation excellence as informations are ever available at anyplace, anytime to the users of cloud computer science.

Environmental Benefits

By utilizing less waiters through waiters consolidation, energy ingestion of the IT system is drastically decreased. This translate to lower and more efficient energy ingestion.

Competitive Advantage

Businesss can be more competitory by following to overcast calculating. Cloud calculating provided a speedy and efficient start up for any little or average size concerns. This enables them to hold about similar capacity as larger established companies in footings of IT systems. Besides, with informations easy available, it enables concerns in general to be more nimble and response quicker to market.

While the advantages of cloud expression promising, there are besides disadvantages to the cloud services such as below: –

a ) Security issues

There is a demand to look at the security facet for cloud. The security risks that semen with cloud calculating scopes from user entree, recovery, regulative conformity and long term viability. Sensitive informations processed/stored externally brings with it an built-in degree of hazard, because outsourced services bypass the “ physical, logical and forces controls ” from in-house plans. The controls of user entree and besides content direction entree would necessitate to be crystalline and clear so clients are non worried about their informations being compromised. ( Brodkin, 2008 )

B ) Lack of control

For cloud computer science, the hardware and package could be based in multiple locations all around the universe comparison to in-house systems. The control on the storage and security of the informations will be the under the legal power of the cloud seller and users do non hold much control over it. Performance and upgrading of the applications and information protection will be trusting on the seasonableness or programming of the sellers to update their package.

degree Celsiuss ) Lock-in to overcast sellers

Users should be cognizant of the hazard of lock-in to the cloud sellers. The consideration will be on whether in the hereafter there is the demand for alterations or replacing of the software/platform/infrastructure selected ab initio and therefore exchanging cost will be incurred. Based on the three types of cloud computer science, the service and platform will hold some kind of impact and trouble if there is a demand to alter sellers. Choice of sellers that provide minimal lock-in should be preferred. ( Petri, 2010 ) There is besides the demand to guarantee that the information that is held with the seller will stay available even if they have been acquired or merge with other larger sellers.

vitamin D ) Dependability on cloud functionality

Cloud sellers based their concern on supplying high up-time and downtimes should be kept to a lower limit. Overall hardware and web dependability from cloud sellers are considered to be at par or above par comparing to the mean informations centre. However, there are still times when there is downtime and this would be considered to be unacceptable if it is excessively long and economic losingss are being factored in. A few sellers will hold rigorous service degree understandings ( SLAs ) that provide themselves with a method of commanding the downtime. ( Enki website, 2011 )

vitamin E ) Data segregation

Datas stored in the cloud is by and large in a shared environment and it is placed within the same location as other users. There is the demand to guarantee that the

degree Fahrenheit ) Recovery

Even if you do n’t cognize where your information is, a cloud supplier should state you what will go on to your informations and service in instance of a catastrophe. “ Any offering that does non retroflex the informations and application substructure across multiple sites is vulnerable to a entire failure, ” Gartner says. Ask your supplier if it has “ the ability to make a complete Restoration, and how long it will take. ”

cloud_computing_pros_cons_small

Babcock, C & A ; Books24x7 2010, Management schemes for the cloud revolution how cloud computer science is transforming concern and why you ca n’t afford to be left behind, McGraw-Hill, New York. & lt ; hypertext transfer protocol: //ezproxy.usq.edu.au/login? url=http: //library.books24x7.com/library.asp? ^B & A ; bookid=35918 & gt ; .

Bernama 2011, Royal Selangor: Malaysia ‘s extraordinary success narrative, viewed 1 May 2011, & lt ; hypertext transfer protocol: //www.themalaysianinsider.com/features/article/royal-selangor-malaysias-extraordinary-success-story/ & gt ; .

International, RS 2001, Awards Galore For www.royalselangor.com, Royal Selangor International, viewed 20 April 2011, & lt ; hypertext transfer protocol: //www.royalselangor.com/rs2/viewnews.php? Section=NewsArchives & A ; NewsID=21 & gt ; .

Mell, P & A ; Grance, T, The NIST Definition of Cloud Computing, January 2011, USDot Commerce.

Velte, TJ, Velte, AT & A ; Elsenpeter, RC 2010, Cloud computer science: a practical attack, McGraw-Hill, New York.

Yee, LH 2007, ‘Royal Selangor a gift to the universe ‘ , The Star.

Babcock, C & A ; Books24x7 2010, Management schemes for the cloud revolution how cloud computer science is transforming concern and why you ca n’t afford to be left behind, McGraw-Hill, New York. & lt ; hypertext transfer protocol: //ezproxy.usq.edu.au/login? url=http: //library.books24x7.com/library.asp? ^B & A ; bookid=35918 & gt ; .

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International, RS 2001, Awards Galore For www.royalselangor.com, Royal Selangor International, viewed 20 April 2011, & lt ; hypertext transfer protocol: //www.royalselangor.com/rs2/viewnews.php? Section=NewsArchives & A ; NewsID=21 & gt ; .

Lee, C 2005, Royal support for unfastened beginning, ZDNet Asia, viewed 24 Apr 2011, & lt ; hypertext transfer protocol: //www.zdnetasia.com/royal-support-for-open-source-39259221.htm & gt ; .

Mell, P & A ; Grance, T, The NIST Definition of Cloud Computing, January 2011, USDot Commerce.

Velte, TJ, Velte, AT & A ; Elsenpeter, RC 2010, Cloud computer science: a practical attack, McGraw-Hill, New York.

Yee, LH 2007, ‘Royal Selangor a gift to the universe ‘ , The Star.

Babcock, C & A ; Books24x7 2010, Management schemes for the cloud revolution how cloud computer science is transforming concern and why you ca n’t afford to be left behind, McGraw-Hill, New York. & lt ; hypertext transfer protocol: //ezproxy.usq.edu.au/login? url=http: //library.books24x7.com/library.asp? ^B & A ; bookid=35918 & gt ; .

Bernama 2011, Royal Selangor: Malaysia ‘s extraordinary success narrative, viewed 1 May 2011, & lt ; hypertext transfer protocol: //www.themalaysianinsider.com/features/article/royal-selangor-malaysias-extraordinary-success-story/ & gt ; .

International, RS 2001, Awards Galore For www.royalselangor.com, Royal Selangor International, viewed 20 April 2011, & lt ; hypertext transfer protocol: //www.royalselangor.com/rs2/viewnews.php? Section=NewsArchives & A ; NewsID=21 & gt ; .

Lee, C 2005, Royal support for unfastened beginning, ZDNet Asia, viewed 24 Apr 2011, & lt ; hypertext transfer protocol: //www.zdnetasia.com/royal-support-for-open-source-39259221.htm & gt ; .

Mell, P & A ; Grance, T, The NIST Definition of Cloud Computing, January 2011, USDot Commerce.

Singleton, D, 2011, ‘The Cloud ERP Shortlist for Manufacturers ‘ , The Manufacturing Blog, viewed 25 Apr 2011, & lt ; hypertext transfer protocol: //www.softwareadvice.com/articles/manufacturing/the-cloud-erp-shortlist-for-manufacturers-1021111/ & gt ; .

Velte, TJ, Velte, AT & A ; Elsenpeter, RC 2010, Cloud computer science: a practical attack, McGraw-Hill, New York.

Yee, LH 2007, ‘Royal Selangor a gift to the universe ‘ , The Star.

Bernama 2011, Royal Selangor: Malaysia ‘s extraordinary success narrative, viewed 1 May 2011, & lt ; hypertext transfer protocol: //www.themalaysianinsider.com/features/article/royal-selangor-malaysias-extraordinary-success-story/ & gt ; .

International, RS 2001, Awards Galore For www.royalselangor.com, Royal Selangor International, viewed 20 April 2011, & lt ; hypertext transfer protocol: //www.royalselangor.com/rs2/viewnews.php? Section=NewsArchives & A ; NewsID=21 & gt ; .

Lee, C 2005, Royal support for unfastened beginning, ZDNet Asia, viewed 24 Apr 2011, & lt ; hypertext transfer protocol: //www.zdnetasia.com/royal-support-for-open-source-39259221.htm & gt ; .

Singleton, D, 2011, ‘The Cloud ERP Shortlist for Manufacturers ‘ , The Manufacturing Blog, viewed 25 Apr 2011, & lt ; hypertext transfer protocol: //www.softwareadvice.com/articles/manufacturing/the-cloud-erp-shortlist-for-manufacturers-1021111/ & gt ; .

Yee, LH 2007, ‘Royal Selangor a gift to the universe ‘ , The Star.