Concept Of Smes Information Access And Use Information Technology Essay

It is widely known that SMEs are the anchor of the economic system of a state. The yesteryear has shown that there is a connexion between Information Technology, economic encouragement and societal alteration. The bulk of the researches agree upon the importance the Information and Communication Systems have played in the development of SMEs, doing them more competitory in the market. The growing of IT and more peculiarly Internet, has ended up playing a important portion in the operations of the SMEs, and it known as the first precedence of an endeavor. It is besides a fact that Information engineering has altered the manner concern is done and it is common sense that traditional concerns that deny following technological invention are traveling to lose a portion in the market portion and non be competitory. Compared to the yesteryear, IT offers the possibility to optimize synergistic concern activity, low cost minutess and a 24 hr connectivity service. The IS/IT section of a concern can be assumed as the most of import section as the largest portion of interactions is dependent upon new engineering. The cardinal features the IT section is the ERP system, e-business and e-commerce actions every bit good as a 24 hr communicating nexus with providers and clients.

The construct of SMEs, Information entree and usage

Information engineering alongside with the Internet engineering has turned the Earth upside down. The sum of information available on the Internet has altered our society into a “ cognition society ” with its pros and cons, with the economic system following the same path. When combined with engineering, the economic system is going much more productive and endeavors are going much more competitory. In this model, human attempt is successfully turned into merchandises and services of high quality that meet client demands. In such a competitory environment, enterprises require top quality information to plan competitory merchandises and supply services that would increase their portion in the market. ( Pollard, 2006 )

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SMEs are recognised as the critical portion of a states economic system. It is true that SMEs that are located off from a state ‘s urban environment, give respiration to the local economic system and sometimes it provides a motivation to immature people to stay in their country. Information engineering acceptance may be a instead expensive investing but when used suitably, it may convey returns rather quickly that may get the better of the initial investing. There does non be an official definition of what is an SME. One could accept the term provided by the Organisation of Economic Cooperation and Development ( OECD ) . An endeavor is said to be an SME if

Employs 1 to 49 individuals for little endeavors and 50 to 100 for medium endeavors

It would hold less than $ 15m grosss

The economic system globalization, due to the “ epoch of information ” has forced SMEs to integrate information systems into their actions. While the last two decennaries, the fuel to an endeavor ‘s engine was labour and capital, the rise of the twenty-first century seems to alter all that. The primary wealth making assets have become information and cognition direction. SMEs require intelligent IT systems that would back up and present information to different terminal users. A complete IT system demands high capableness waiters, high velocity processors, greater storage capableness means, fast cyberspace and Ethernet connexions, package tools that help the endeavor map better

Factors impacting the acceptance determination

Before acquiring into the execution portion of the IT/IS within an SME we continue with the factors that affect the determination of following. Windrum and de Berrenger ( 2003 ) claim that the profile of the determination shaper plays a cardinal function in the determination devising. The determination shaper is normally the proprietor or CEO of the endeavor. His/Her contact with computing machines, aboard with his/her educational degree play a instead influential portion in the determination to follow the Information and Communications Technology ( ICT ) . Dhokalia and Ksherti ( 2004 ) besides point out the demand of a adept and gifted IS/IT section that will be able to manage state of affairss and jobs if and when they occur in the system. Of class, for such a thing to go on there should be good communicating between the CEO and the members that comprise the IT section. Besides, the people working in the IS/IT section should be willing to co-operate, learn and pattern the new engineering. Lefebvre, Mason and Lefebvre besides point out how of import it is for the SME to cognize the grounds why to put on engineering and what package or hardware to put on. There have been instances, harmonizing to the bookmans, where hardware and package were bought, with no intent, merely for miming grounds. In order for the endeavor to derive a competitory advantage is to put on the proper package and hardware that would be appropriate to carry through the demands of the endeavor. Otherwise, it is extremely likely that the whole investing wo n’t convey the desirable consequences. Carr et Al besides province external factors such as puting plans and support by a local authorities, the European Union etc. When the State or the Funding Corporation have puting plans that have been designed consequently, i.e. with specialized forces that are traveling to inform the CEOs, the manager of the IS/IT section about how the acceptance of the Information Technology would profit the endeavor or how to utilize the new engineering. Levy and Powell ( 2000 ) besides province the demand for the endeavor to hold a clear scheme and a clear range so that they would utilize the engineering suitably. Besides, it is of import that they have identified jobs that the usage of IS/IT would assist them be solved

Hazards of put ining an IS/IT system

As mentioned before, there are a figure of benefits from put ining an IS/IT system decently. It was besides mentioned, that the installing should be made for the right grounds. If the investing is non done decently, a figure of hazards are hidden. First of wholly, there is the hazard that one time the new package is set, it is non used by the endeavor. If the package and hardware are non used, the investing is traveling to waist because both demand to be on a regular basis maintained. This fact compromises productiveness and increases concern cost. Second, the IS/IT section director, may for illustration decide to upgrade an bing package, without taking into history the potency of the hardware. When an endeavor fails to upgrade the hardware alongside with the package, this costs clip, money, productiveness and consecutively a bad repute. Another thing normally SMEs do is take the least expensive package, or take to put in the software/hardware themselves without holding the appropriate experience, merely to happen out that the software/hardware they chose is non the right for the occupation. Actions like that lead to hapless public presentation, an increased concern cost and a lost market chance.

It has been mentioned earlier that endeavors should follow new engineerings harmonizing to their demands. Before doing such an investing, CEOs ought to hold a program, execute a market research and suit the demands of the endeavor into the available budget. When CEOs do non execute the above, there is a hazard that money is overspent and the desirable consequence is non achieved.

The growing of the cyberspace is giving great possible to its users. One of those is, through the usage of downpours, or rapidshare files to download files, such as music, picture package. Unfortunately there are a figure of endeavors that choose to download the package they need alternatively of purchasing it, or they would purchase package which is non lawfully licensed. This manner, productiveness, care and jobs may be encountered for illustration when the illegal licence is expired, or if there are legal jeopardies encountered. The same thing happens with protection and anti-virus package. Peoples tend to endanger the security of their informations in order to salvage an sum of money. What the Chief executive officer should besides make is trust package offered by mature companies on the concern market that offer the appropriate solution to a specific job.

IS/IT execution

In order for proper execution to happen, there is a figure of actions that should be taken by SMEs. Normally, endeavors are comprised of a figure of stakeholders that take involvement in the well operation of the concern. It is recommended that all the issues of the endeavor are identified by the stockholders and stakeholders. Then, the aims of the endeavor should be defined and so the IS/IT section should confer with the director or CEO how engineering could guarantee that these aims are achieved.

Another of import determination CEOs have to do is the choice of a trusty seller. There are assorted sentiments refering the profile of the seller that an SME may collaborate with. Many claim that a well-known countrywide seller with high repute and a good profile should be selected. On the other manus, a local seller may non be every bit good equipped as the celebrated seller but, the nature of the relationship with such a seller is traveling to be more personal, the services are traveling to be much more direct and accurate and there may be an apprehension over the cost of the whole investing. Then once more, one time the relationship is built with common trust and apprehension, a local seller could take up on the outsourcing of the IS/IT section. This manner, the direction of the endeavor could work better, without holding to believe of a section that by its nature is complicated, and on the other side, the seller could supply the most up to day of the month IT solutions to the endeavor.

There are a few other points that should be taken into history. First of all it should be decided if the endeavor should streamline their concern procedures and applications and find the manner these procedures and applications will be embodied seamlessly. Besides, there should be a finding of the people that are traveling to manage existent clip information. The information handled is really of import and guaranting its smooth flow is a important point. To continue, the CEO alongside with the stockholders and stakeholders should do certain that the system to be installed is able to follow to fluctuations and system ascents. This is another important point because competition between the IT companies leads them to make new merchandises of higher expertness and potency. Not following the advancement of engineering is one of the hazards that could take such an investing to failure

Once the actions above have taken topographic point, directors are called to place the type of undertaking to be adopted. The acceptance determination, as said before, is a map of the available budget of the endeavor, alongside the demands of the SME. There are three types of solutions offered by sellers, the usage applications, the integrating applications and the packaged applications. Custom applications are the 1s that cover all the demands of the endeavor, harmonizing to the desires of the CEO and the IS/IT director. Packaged solutions are available fixed solutions that would suit the demands of any SME with minor changes. Finally, the integrating applications offer the integrating of the bing system to other constituents that would suit the new demands of the endeavor consequently.

Having recognized the type of solution they are traveling to choose, IT directors should choose the proper seller to put in the IS/IT system. There are four types of sellers that may offer different services. First of wholly, there are the system planimeters, who will choose the appropriate package and hardware that will suit the demands of the endeavor demands and supply with the optimal solution. The 2nd type of sellers is the system resellers. System resellers act as representatives of hardware makers, may besides supply package and a broad scope of IT solutions but they normally promote merchandises that are for resale. There are besides the specialised sellers who are experts in a specific country for illustration i.e. they are ideal to supply solutions for specific jobs. Finally, there are the advisers. Advisers are non involved in the hardware, package supplying but they offer knowledge upon specific topics on IS/IT topics. This cognition makes them hone on the process planning when the IS/IT system is ab initio designed. There are instances where the IS/IT director has to do a determination either by choosing a exclusive seller or a figure of sellers. Normally, directors select a exclusive seller who they trust and with whom they build a assurance relationship. Normally these sellers take up on the whole IS/IT section of the endeavor, unless the IS/IT section employees and director are besides extremely expertised. On the other manus, if a director selects multiple sellers he/she should bare in head that he/she is to name different individuals one time a job occurs, unless there exists a service supplier that is traveling to supply support for the whole system.

The following measure for the IS/IT director is to place possible sellers. First, the system demands should be established and documented. Then, 3 to 5 sellers should be identified, harmonizing to the available budget for the specific investing. In order to place sellers, directors should obtain adequate information from trade associations, computing machine magazines, IT exhibitions, conferences, the Internet, or recommendations from concern spouses. In other words, directors should hold adequate information about a seller in order to hold a clear image on his repute, the services he/she offers and the quality of those services. In order to do the right pick, directors should take an involvement on the path record of each seller, his/her fiscal viability, the seller ‘s capableness to manage and pull off undertakings, the ability to grok the system demands, the experience and proficient expertness and eventually the cost of the investing that every seller requires.

Directors should so rank sellers and extinguish the 1s that do non run into the proficient demands or neglect to run into the budget demands of the SME. Then, directors should necessitate that a presentation/demonstration is performed of the solution that every seller has to offer. To go on, the mentions of the IT sellers should be reviewed, particularly the 1s offering solutions similar to the endeavor system demands. Finally, one time the seller has been selected, directors should clear up of import inside informations such as degree of care and support and overall cost of the proposed solution

Pull offing the IT seller

Of class, a seller ‘s occupation is non finished when the system is installed. Sellers should take up a figure of actions so that his/her undertaking is fulfilled. First of wholly, every bit far as care and support are concerned, sellers should supply expertness to the IS/IT section employees so that they can manage the system by themselves. It is besides of import that the seller is available 24 hours a twenty-four hours and 7 yearss a hebdomad. Besides, IT directors should take into history costs and the installing service required. For the rating of care cost, a director should take into history:

the installing cost

the consultancy

the cost of hardware alongside with system upgrade and enlargement,

licence costs for package,

system constellation and customisation costs

the cost of staff preparation,

site care costs,

cost of consumables

cost of backup and care.

In order to hold a better apprehension, sellers and IT directors set up a service degree understanding ( SLA ) . This agreement provides with information about the enterprises of the service that is traveling to be provided and it includes farther item such as response times and the necessary procedures and processs. The SLA should be designed in such a manner, so that it benefits the SME. The SLA commits the seller to execute a figure of undertakings such as care support, user preparation, manuals for both users and decision maker and eventually, guarantees.


The intent of this coursework was to place the processs of IS/IT acceptance and execution by SMEs. The acceptance of IS/IT has become a must in the epoch of information handling. Procedures of endeavors have moved towards this country for competition and increased hard currency flow grounds. The coursework performs a sum-up of all the grounds that lead SME directors into the acceptance of IS/IT engineering. Factors such as the profile of the individual taking the determination of acceptance, the IS/IT section expertness, the proper demands planning of the SME et al affect the director into taking the determination of following the new engineering. The coursework continues with the possible hazards the director takes when there do non be the proper fortunes for acceptance. For illustration, there is a danger that the system is non decently used because the IS/IT section in non capable of managing the new engineering. To continue, the whole process of execution is described, measure by measure, so that there is a successful system acceptance that would take to increased additions for the SME

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